Member Billing Services
Member Billing Services (MBS) is an affordable program provided by Jonas Fitness, Inc. that combines three critical areas of membership management - innovative software, highly-skilled back-office staff, and a convenient member services center.
MBS allows your club to focus on the day-to-day tasks of running your business so you can get back to what matters most; servicing your member's needs.
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How Does MBS Work?
Your club's data is input at the club level and then submitted electronically.
Our dedicated account team ten takes over:
- Your specialized billing needs.
- Our expert call center team will handle your member's billing concerns while shouldering the workload of managing your collections.
- Performs ongoing maintenance and billing, handles ad hoc requests as assigned, and reviews your member base for consistancy.
The Benefits of MBS
Local control is essential for you to manage your club effectively. Under your direction, we manage your data, giving you more time to manage your club. You decide how much or how little interaction you have with our staff.
Real-time information at the club means you don't have to download or update your club's database. Instead, new contracts, additional services, visits, local club charges, and member changes are in the system immediately. Plus, you own the data – it's local, accessible, and yours.
Member Management Services from Jonas Fitness provides all of the benefits of in-house software and the advantages of outsourcing your billing. The difference is that you always know what is happening with your members.
Member changes, payments, and notes are immediately visible in your system. You'll never have to wonder if a member has been contacted or worry about a member's status. Your club has up-to-the-second access to all information. In addition, our experts perform due diligence billing research and inform you of important data trends or issues they uncover.
Club management, billing, and reporting all reside harmoniously in our software, making reporting and financial accountability easy and dependable for you and your club. Receive automated monthly summaries, or view your corporate dashboard for up-to-the-minute daily business reports to stay up to date on your club's billing.
Member Management Services from Jonas Fitness are affordable. Our professional staff can manage all billing processes for you at a lower cost than hiring your own staff. In addition, since we are running your billing process for you, all funds are settled directly into your account (not ours), providing quicker access to your money.
While our MBS service helps you collect more, our streamlined processing puts your funds (including decline fees) in your account within two business days or less.
Other Key Benefits of MBS
Data Management
Our staff handles the database and performs all billing; funds are deposited directly to your account.
1-800 Call Center
Your members have access to our dedicated 1-800 member services support center, where we handle calls regarding changes, freezes, cancellations, and general member issues.
Automated Decline Notifications
Keep your members informed to the status of their account with automated decline SMS text and email notifications.
Member Communication
We communicated with your members utilizing various tools, including automated phone calls, accepting payments by phone (IVR), CC Expiration Date email reminders, and Membership Renewal emails.
Database Optimization
Ensure you have the most up-to-date information with annual database audits.
Member Website
Members can use this site to access account and payment information, view check-in history, and submit change requests, feedback and surveys.
Don't take our word for it. See what Jeff has to say about Jonas Fitness.
The Jonas Fitness Difference
For over 40 years, Jonas™ Fitness has been the industry-leading CMS provider and managed billing services for the industry's top facilities. With our comprehensive and user-friendly Club Management Software, Compete®, clubs see growth in their revenue, reduced operating costs, increased membership retention, and find solutions to business challenges across every aspect of their member life-cycle.
Additionally, with a 99.99% system uptime, our AWS Cloud Services give you the stability and speed you need. For day-to-day support, our industry-leading customer support staff is there to assist you anytime, including after-hours. With our best-in-class PCI-compliant software, proven customer support, and an extensive library of API partner integrations, Jonas™ Fitness is the ideal fit for any fitness facility.